Microsoft UC Training

Microsoft UC Training

At SKT, we commonly get questions from partners about providing training material and guidance to existing and new users of Office Communication Server. Although the interface uses the same layout and GUI that you find in all Microsoft Office applications, new capabilities for calling, instant messaging, conferencing and desktop sharing have not been available from a single interface until now.

End user tutorials

Microsoft has released a good tutorial that walks users through the basic aspects of the Microsoft Office Communicator desktop application. One of the challenges with OCS is the wide range of usage scenarios that are available. Going over these tutorials will provide a refresher for exisiting OCS users, a introduction to the features for new users and a overview of the capabilities for companies considering its value to their workforce.

Module 1: Intro to UC and Enterprise Voice
Module 2: Communicator Instant Messaging and Presence
Module 3: Enterprise Voice-Soft phone experience
Module 4: Desk Phone Experience
Module 5: Communicator - Audio and Video
Module 6: Microsoft Office Live Meeting & Microsoft® RoundTable^TM

Open the Tutorial

Planning and formal training materials

For a more comprehensive look at preparing your orginaization for implementation and enablement, look at the Unified Communications Adoption and Training Kit 2007 R2. This is a collection of tools to download and give a comprehensive set of materials focused on the IT Professional, Helpdesk and Trainer. Each audience has specific tools and templates for:

• Generating awareness
• Planning a pilot
• User Training
• Measurement of success

The kit includes Planning Checklists, Awareness materials, including Poster, Door Hangers, and E-mail samples, and User Education Materials such as Quick Reference Cards, Flash Cards, and links to Web-based Training.

Download the Kit